Returns & Exchanges
Although we always hope that you will be happy with your purchases from The Clothes Gallery, we know that occasionally something just isn't "right". If it isn’t, please follow these simple guidelines for returning items: Returned items may not be washed, worn, damaged, or altered (original tags must be attached). All return items must be postmarked within 10 days of your receiving the merchandise (delivery date per the original shippers records).
***SALE ITEMS CAN ONLY BE RETURNED FOR ON-LINE STORE CREDIT ONLY. (Exchanges may be requested.)
For your protection, we suggest you send your return via UPS, Federal Express, or by US Postal Service with insurance and delivery confirmation for tracking purposes. All items are your responsibility until they are received by The Clothes Gallery. All shipping charges are non-refundable. If the merchandise return meets the above conditions, we will issue a refund to your credit card.
Shipping & Handling
The Clothes Gallery will ship UPS ground service unless otherwise specified. You will have the option to choose 2nd, 3rd, or next day delivery at an additional charge. Most purchases are shipped from our Crystal Lake, Illinois store to arrive within five to seven business days of receipt of the order. Shipping charges are calculated according to the official UPS rates. UPS will not ship to PO Boxes.
Sales Tax
All items shipped to locations within the state of Illinois are subject to 7.75% sales tax.
Our Privacy Statement
We neither sell nor share your information with outside companies or third parties.
When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.
We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time.
Online Security
Your credit card is completely safe. Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to insure your safety.
*Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with. To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active.
Shopping Online
--To add an item to your bag, simply click the “buy” button next to it. (Items you put in your bag will not be bought by you until you have completed the checkout process.)
--To remove an item from your bag, simply click the "x" next to the item you wish to discard.
--To view what is in your bag at any time, click the "shoppingbag" link in the page header.
--To purchase what you've selected, click on "shoppingbag" and click "checkout".
--To access your account in the future, click the "myaccount" button in the header of any page and enter the e-mail address and password you created at checkout. (If you have not been through checkout, but would like to create an account, simply click on "my account" and follow the steps to create a new account.)
